Returns Policy

Garden Buildings Direct Returns Policy.

 

The buyer shall inspect the goods immediately upon receipt and shall notify us by email within 48 hours of the delivery if the goods are damaged or do not comply with any of the contract. If the buyer fails to do so the buyer shall be deemed to have accepted the goods. Unfortunately we cannot accept any claims for damages after 48 hours.

 

Where a claim of defect or damage is made, we will supply/replace any necessary parts to complete your agreed initial purchase. If you are a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund by informing the seller by email within 7 working days after the day of delivery of the goods. You will be asked, however, to pay the costs of the return postage/carriage to our distribution centre or for the collection charge by one of our pre-approved couriers.

 

If the buyer fails to return the goods following cancellation or does not pay the returning delivery fee issued by us, we reserve the right and is entitled to deduct the cost of recovering the goods from any refund issued. If we send you the incorrect product or if, upon receipt of all relevant evidence, we deem it has arrived faulty or damaged, you will be offered a full refund and possible exemption from delivery costs.

 

We will not accept any product for return if it has been modified or customised in any way including being subject to the application of chemicals or paints. We will require photographic evidence of any complaints, defects, requests to return a product outside the initial 7 day period or claims of incorrect or incomplete product delivery.

 

Refunds will be processed within 30 days after the product has been successfully returned. Where exchange rates of currency are involved, the refund will be made in pound sterling and at the current exchange rate. We do not accept responsibility for any loss or gain caused by changes in the exchange rate between the time or ordering and the time of issuing a refund.

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